DIM Customer Service

Check our frequently asked questions, you'll certainly find the answer you need!

See the FAQ
Shopping Rest of the World?

You have placed an order on dim.com, dim.es, dim.de?

Our dedicated customer service will answer your questions. Feel free to contact us via the form provided.

Your purchase concerns a pair of slippers online or in-store. The customer service of the Royer Group is at your disposal:

service.consommateur1@grouperoyer.com.

Shopping en magasin ?

Our consumer service is at your disposal.

Following your in-store purchase, please contact:

email: serviceconso@dim.com

tel: 03 85 86 62 26



Monday to Thursday: from 8:30 AM to 12 PM and from 1 PM to 5:30 PM
Friday: from 8:30 AM to 12 PM and from 1 PM to 4:30 PM

Partenariat & Collaboration
Vous souhaitez devenir un partenaire DIM ou demander une collaboration, merci de nous contacter à l’adresse email suivante : Dimparis.export@dim.com

The DIM Family pampers its DIM VIP customers

Shipping and return fees are free! If you wish to return a product, contact customer service: serviceclient@dim.fr

Join the DIM family
Join the DIM family