DIM Customer Service

Check our frequently asked questions, you'll certainly find the answer you need!

See the FAQ
Shopping on DIM.fr?

You didn’t find the answer to your question? Our customer service is at your disposal!

For any purchase made on dim.fr:

Email: serviceclient@dim.fr 

Phone: 0 806 14 00 66 (non-premium rate)

Monday to Friday: from 9 a.m. to 6 p.m.

Shopping Rest of the World?

You have placed an order on dim.com, dim.es, dim.de?

Our dedicated customer service will answer your questions. Feel free to contact us via the form provided.

Your purchase concerns a pair of slippers online or in-store. The customer service of the Royer Group is at your disposal:

service.consommateur1@grouperoyer.com.

Shopping en magasin ?

Our consumer service is at your disposal.

Following your in-store purchase, please contact:

email: serviceconso@dim.com

tel: 03 85 86 62 26



Monday to Thursday: from 8:30 AM to 12 PM and from 1 PM to 5:30 PM
Friday: from 8:30 AM to 12 PM and from 1 PM to 4:30 PM

The DIM Family pampers its DIM VIP customers

Shipping and return fees are free! If you wish to return a product, contact customer service: serviceclient@dim.fr

Join the DIM family
Join the DIM family